At kapwing, we believe gaming should be fun, entertaining, and safe. We are committed to promoting responsible gaming practices and providing Filipino players with the tools and resources they need to stay in control.
Our Commitment: kapwing is dedicated to creating a safe and responsible gaming environment for all Filipino players. We provide tools, resources, and support to help you enjoy gaming as entertainment while staying in control of your time and spending.
Responsible gaming means enjoying online casino games, slots, bingo, and other gaming activities as a form of entertainment — not as a way to make money or solve financial problems. At kapwing, we recognize that while most players enjoy gaming responsibly, some individuals may develop problematic gambling behaviors that can negatively impact their lives, relationships, and finances.
Our responsible gaming program is designed to help you maintain control over your gaming activities through education, self-assessment tools, spending limits, and access to professional support resources. We believe that informed players make better decisions, and we are committed to providing the information and tools you need to play safely.
Gaming should always be fun, voluntary, and within your means. If you ever feel that gaming is no longer enjoyable or is causing problems in your life, we encourage you to use the tools and resources described on this page or reach out to our support team for assistance.
In accordance with Philippine law and PAGCOR regulations, all kapwing users must be at least 21 years of age to register an Account and participate in real-money gaming activities. This age restriction is strictly enforced to protect minors from the potential harms of gambling.
During the registration process, all new users are required to provide valid government-issued identification (such as a Philippine passport, driver's license, or national ID) to verify their age and identity. Our Know Your Customer (KYC) verification process ensures that only adults aged 21 and above can access the kapwing platform.
If we discover that a user has provided false information about their age or identity, we will immediately suspend the Account, void any winnings, and refund deposits where appropriate. We also encourage parents and guardians to use parental control software and to monitor their children's internet usage to prevent minors from accessing age-restricted content.
kapwing takes underage gambling seriously. If you suspect that a minor has accessed our platform, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
It's important to regularly assess your gaming habits to ensure that gaming remains a fun and controlled activity. Ask yourself the following questions honestly:
If you answer "yes" to one or more of these questions, you may be developing problematic gaming behaviors and should consider using our self-exclusion tools or seeking professional help.
Need Help? If you answered "yes" to any of these questions, please consider using our self-exclusion tools or contacting a professional gambling support service. Help is available 24/7, and seeking support is a sign of strength, not weakness.
Problem gambling can affect anyone, regardless of age, income, or background. Recognizing the warning signs early is crucial to preventing serious harm. Be aware of the following behaviors in yourself or others:
Preoccupation: Constantly thinking about gaming, planning the next session, or reliving past wins and losses.
Tolerance: Needing to bet larger amounts of money or play for longer periods to achieve the same level of excitement.
Loss of Control: Repeated unsuccessful attempts to cut back or stop gaming despite wanting to do so.
Escape: Using gaming as a way to escape from problems, relieve stress, or cope with negative emotions like anxiety or depression.
Chasing Losses: Continuing to play after losing money in an attempt to win it back, often leading to even greater losses.
Lying and Secrecy: Hiding gaming activities from family, friends, or colleagues, or lying about the extent of gaming involvement.
Financial Problems: Borrowing money, maxing out credit cards, or selling possessions to fund gaming activities.
Relationship Strain: Gaming causing conflicts with family members, friends, or romantic partners due to time spent or money lost.
kapwing provides a comprehensive suite of tools to help you maintain control over your gaming activities. These tools are available to all registered users and can be accessed through your Account settings or by contacting our support team.
Set daily, weekly, or monthly limits on how much money you can deposit into your kapwing Account. Once a limit is reached, you will not be able to deposit additional funds until the limit period resets.
Set limits on the total amount you can lose over a specified period. This tool helps prevent chasing losses and ensures you don't spend more than you can afford to lose.
Set a maximum duration for each gaming session. When your time limit is reached, you will be automatically logged out and reminded to take a break.
Receive periodic reminders during gameplay showing how long you've been playing and how much you've won or lost. These reminders help you stay aware of your gaming activity.
Take a temporary break from gaming by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to access your Account or place bets.
Permanently or temporarily exclude yourself from the kapwing platform for a period of 6 months, 1 year, or longer. Self-exclusion is irreversible during the chosen period.
How to Set Limits: Log in to your kapwing Account, navigate to "Account Settings" > "Responsible Gaming," and select the limits you wish to apply. Changes to limits take effect immediately, and any requests to increase limits are subject to a 24-hour cooling-off period.
Here are some examples of responsible gaming limits that Filipino players commonly use on kapwing:
Maximum amount you can deposit in a single day
Maximum amount you can lose over a 7-day period
Maximum duration for a single gaming session
Maximum amount you can deposit over a 30-day period
Follow these practical tips to ensure that your gaming experience remains safe, enjoyable, and under control:
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government agency responsible for regulating gaming activities in the Philippines. PAGCOR promotes responsible gaming and provides resources to help Filipino players stay safe.
kapwing operates in compliance with PAGCOR guidelines and encourages all players to familiarize themselves with responsible gaming best practices. For more information about responsible gaming in the Philippines, including educational materials, self-assessment tools, and support resources, visit the PAGCOR website or contact their responsible gaming hotline.
PAGCOR also maintains a list of accredited counseling centers and support groups throughout the Philippines that specialize in problem gambling treatment. These services are confidential, professional, and available to anyone who needs help.
Player Protection
We've built multiple layers of protection into the kapwing platform to help Filipino players enjoy gaming responsibly and stay in control.
Strict 21+ age verification using government-issued ID to prevent underage gambling.
Set daily, weekly, and monthly deposit and loss limits to control your gaming budget.
Session time limits and reality checks help you monitor how long you've been playing.
Take a temporary break from gaming with 24-hour, 7-day, or 30-day cool-off options.
Permanently or temporarily exclude yourself from the platform for 6 months or longer.
Our support team is available around the clock to help with responsible gaming concerns.
Review your complete gaming history, including deposits, bets, wins, and losses.
Full compliance with Philippine responsible gaming regulations and best practices.
Play Safe, Play Smart
Now that you understand how to game responsibly, you can enjoy kapwing with confidence. Set your limits, use our tools, and remember — gaming should always be fun.
21+ only · Play responsibly · Help is available 24/7