Privacy Policy
Your Data, Your Rights

1 Introduction and Scope

This Privacy Policy applies to all users of the kapwing gaming platform, accessible at https://kapwing.app, including the website, mobile application, and all associated services. By accessing or using kapwing, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

kapwing operates in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and applicable international data protection standards including the General Data Protection Regulation (GDPR) where relevant. We are committed to transparency in our data handling practices and to providing you with meaningful control over your personal information.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the kapwing platform. If you have any questions about this Privacy Policy or how we handle your data, please contact us at the details provided in Section 10.

2 Information We Collect

kapwing collects several categories of personal information to provide, maintain, and improve our services. The information we collect includes:

2.1 Information You Provide Directly

When you register for a kapwing Account, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, Philippine mobile phone number, and residential address.
• Account Credentials: Username and password (stored in encrypted form).
• Payment Information: Details of your GCash, PayMaya, or bank account used for deposits and withdrawals. Note that kapwing does not store full credit card numbers or bank account credentials — these are processed securely by our licensed payment partners.
• Verification Documents: Government-issued identification (such as Philippine passport, driver's license, or national ID), proof of address, and proof of payment method ownership, submitted as part of our Know Your Customer (KYC) verification process.

2.2 Information Collected Automatically

When you use the kapwing platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, and interaction patterns within the platform.
• Location Data: IP address and approximate geographic location (city and region level) to comply with jurisdictional restrictions and detect fraudulent activity.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, and analyze platform usage. See Section 8 for more details on cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation and payment verification data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners.
• Identity Verification Services: Results of identity checks and fraud screening conducted by licensed third-party verification providers.
• Game Providers: Gameplay data and results from third-party game studios whose games are available on the kapwing platform.

3 How We Use Your Information

kapwing uses the personal information we collect for the following purposes:

• Account Management: To create and maintain your kapwing Account, verify your identity, and authenticate your login credentials.
• Service Provision: To process deposits and withdrawals, enable gameplay, track your gaming activity, calculate winnings, and manage your account balance.
• Compliance and Security: To comply with Philippine gaming regulations, anti-money laundering (AML) laws, and Know Your Customer (KYC) requirements; to detect and prevent fraud, cheating, and other prohibited activities; and to protect the security and integrity of the kapwing platform.
• Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance with account-related matters.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and updates about new games and features (you may opt out of marketing communications at any time).
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the kapwing platform.
• Legal Obligations: To comply with legal requirements, respond to lawful requests from Philippine authorities, and enforce our Terms & Conditions.

4 How We Share Your Information

kapwing does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors that facilitate deposits and withdrawals on your behalf.
• Game Providers: Licensed third-party game studios whose games you play on the kapwing platform. These providers may receive limited gameplay data to operate their games and calculate results.
• Identity Verification Services: Third-party KYC and fraud prevention providers that help us verify your identity and comply with regulatory requirements.
• Cloud Service Providers: Secure cloud hosting and data storage providers that host the kapwing platform infrastructure.
• Regulatory Authorities: Philippine Amusement and Gaming Corporation (PAGCOR), the National Privacy Commission, law enforcement agencies, and other government bodies when required by law or to comply with legal obligations.
• Professional Advisors: Lawyers, accountants, auditors, and other professional advisors who assist kapwing in operating the platform and ensuring compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy.

All third parties with whom we share your data are required to maintain appropriate security measures and to use your information only for the purposes for which it was shared. We conduct due diligence on our service providers to ensure they meet our data protection standards.

5 Data Security and Retention

5.1 Security Measures

kapwing employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and the kapwing platform is encrypted using 256-bit SSL/TLS encryption.
• Secure Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Access Controls: Only authorized kapwing personnel with a legitimate business need have access to your personal information, and all access is logged and monitored.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Employee Training: All kapwing employees receive training on data protection principles and are bound by confidentiality obligations.

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your Account.

5.2 Data Retention

kapwing retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Personal data associated with active Accounts is retained for the duration of your relationship with kapwing.
• Closed Accounts: After you close your Account, we retain certain information for up to seven (7) years to comply with Philippine tax, accounting, and anti-money laundering regulations.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.
• Legal Holds: If your data is subject to a legal hold, investigation, or dispute, we retain it until the matter is resolved.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

6 Your Privacy Rights

Under the Philippine Data Privacy Act and applicable international data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You have the right to request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another service provider.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with the Philippine National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 10. We will respond to your request within thirty (30) days. Please note that certain rights may be subject to limitations under Philippine law, particularly where retention is required for legal or regulatory compliance.

7 International Data Transfers

kapwing primarily operates within the Philippines and stores user data on servers located in secure data centers within the Philippines or in jurisdictions with adequate data protection standards. In some cases, your personal information may be transferred to, stored in, or processed by service providers located outside the Philippines, including cloud hosting providers and payment processors.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information, including:

• Transferring data only to countries recognized by the Philippine National Privacy Commission as providing adequate data protection;
• Implementing Standard Contractual Clauses or other legally recognized transfer mechanisms;
• Ensuring that our service providers maintain security standards equivalent to those required under Philippine law.

By using the kapwing platform, you consent to the transfer of your personal information to jurisdictions outside the Philippines where necessary to provide our services, subject to the protections described in this Privacy Policy.

8 Cookies and Tracking Technologies

kapwing uses cookies, web beacons, and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including authentication, security, and session management.
• Performance Cookies: Collect anonymous information about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and display options.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and promotional offers.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect the functionality of the kapwing platform. To learn more about managing cookies, visit your browser's help section or consult resources such as www.allaboutcookies.org.

Please note that if you disable essential cookies, you may not be able to access certain features of the kapwing platform, including logging in to your Account.

9 Children's Privacy

The kapwing platform is intended exclusively for individuals aged 21 years and above, as required by Philippine law for participation in casino-style gaming activities. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information and close the associated Account. If you believe that we have collected information from a minor, please contact us immediately at the details provided in Section 10.

Parents and guardians are encouraged to monitor their children's internet usage and to use parental control tools to prevent minors from accessing age-restricted content, including online gaming platforms.

10 Changes to This Privacy Policy

kapwing reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on the kapwing platform;
• Sending an email notification to the address associated with your Account;
• Displaying a notification when you next log in to your Account.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the kapwing platform after the effective date constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Previous versions of this Privacy Policy are archived and available upon request.

11 Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how kapwing handles your personal data, please contact our Data Protection Officer:

Data Protection Officer
kapwing Gaming Platform
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receipt

For complaints or concerns about how we handle your personal data, you may also contact the Philippine National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph